Absolutely. We provide complimentary, no-obligation quotes for everything from individual products to complete equipment packages. Most quotes can be prepared the same business day.

Yes. We accept ACH and wire transfers for most orders. To protect our customers, all ACH and wire payment requests are verified by our team before payment instructions are provided.

Yes. We accept purchase orders from qualified businesses, healthcare facilities, government agencies, and educational institutions. Contact our team to get started.

Yes. If your organization is tax-exempt, simply provide your valid tax exemption certificate before placing your order, and we'll update your account accordingly.

Yes. We offer volume pricing on many products and equipment purchases. Contact us for a customized quote based on the size of your order.

Absolutely. Our team is happy to assist with product selection, answer questions, and place your order over the phone if you prefer.

Most in-stock supplies ship within 1–2 business days. Equipment lead times vary by manufacturer, and your estimated ship date will be provided when your order is confirmed.

Once your order ships, you'll receive a shipping confirmation email with tracking information. If your order includes multiple shipments, you'll receive tracking for each package as it becomes available.

Often, yes. Equipment and supplies may ship from different manufacturers or warehouses, so it's common to receive multiple shipments with separate tracking numbers.

Yes. Expedited shipping is available on many items. Contact us through our live chat, and we'll make your request our top priority.

We don't offer expedited shipping as a standard checkout option because delivery times vary based on the product. Rather than making promises we can't keep, we verify the available options first so we can provide accurate transit times and shipping costs before you place your order.

Our primary distribution center is located in Smiths Grove, Kentucky, just outside of Bowling Green. Its central U.S. location allows us to provide fast, cost-effective UPS Ground shipping, with many customers receiving orders in 1–2 business days, while most of the continental U.S. can be reached within 3–4 business days.

Many shipments, especially equipment and higher-value orders, require a signature upon delivery. Your shipping confirmation will indicate if a signature is required.

No. At this time, we do not offer customer pickup from our corporate office or distribution center. All orders are shipped directly to the delivery address provided at checkout.

Smaller items typically ship via parcel carriers like UPS or FedEx, while larger equipment ships by freight carrier due to its size, weight, or special handling requirements.

Yes. White glove delivery is available on many equipment purchases and may include inside delivery, room-of-choice placement, assembly, debris removal, and setup, depending on the product.

Yes. For many equipment projects, we can coordinate delivery around your construction schedule or opening date. Just let us know your anticipated timeline before your equipment ships, and we'll work with our manufacturer and delivery partners to schedule the delivery accordingly.

If equipment needs to be held after it has already shipped, storage fees of up to $100 per week may apply, depending on the carrier or delivery partner. The good news is these fees can often be avoided with proper planning, so we encourage you to discuss your project timeline with us before your order ships.

Inside delivery moves your shipment beyond the curb and into your building or designated room. Assembly and installation are not included.

Yes and no. First, we love our neighbors up North! We can ship many products to Canada, but some manufacturers prohibit international sales or require purchases through their authorized Canadian distributors. Contact us with the products you're interested in, and we'll be happy to confirm availability.

Yes. We ship many products internationally; however, some manufacturers restrict sales outside the United States. Contact us to confirm availability for your location.

Yes. Unless otherwise noted, all new equipment includes the manufacturer's warranty. The warranty is typically listed in the Manufacturer Warranty section on the product page. If you have any questions about coverage before purchasing, please contact our team—we're happy to help.

No. While you're welcome to contact the manufacturer directly, you don't have to. Simply reach out to Medical Spa Supply, and we'll help coordinate the warranty claim, work with the manufacturer on your behalf, and assist in getting the issue resolved as quickly as possible.

Yes. Through our TrueSource Pre-Owned Aesthetics Devices program, we offer a carefully curated selection of pre-owned and refurbished aesthetic devices from leading manufacturers. Every system is thoroughly inspected, serviced, and backed by a warranty, giving you a cost-effective way to purchase proven technology with confidence.

If you're considering a new device, our specialists are also happy to help you compare new and pre-owned options to determine the best fit for your practice and budget.

Yes. Depending on the equipment, we can coordinate virtual training, onsite installation, white glove delivery, or factory-authorized setup. We'll recommend the best option based on your purchase.

Absolutely. We can combine products from multiple manufacturers into one customized proposal, helping simplify purchasing, coordinate deliveries, and often provide additional volume discounts.

Yes. Our relationship doesn't end when your equipment is delivered. Whether you need product support, warranty assistance, replacement parts, or help coordinating service, our team is here to assist throughout the life of your equipment.

We want you to be completely satisfied with your purchase. Many products can be returned within our return window, while some items have manufacturer restrictions. Please review our full Returns Policy or contact us before ordering if you have any questions.

For safety and manufacturer requirements, certain items—including injectables, pharmaceuticals, opened sterile products, custom-built equipment, and special-order items—cannot be returned. Product-specific return eligibility is outlined in our Returns Policy.

If your order arrives damaged, please notify us within 24 hours. We'll work directly with the shipping carrier and manufacturer to resolve the issue and coordinate the appropriate solution, whether that's replacement parts, repair, or a replacement product.

Simply contact our Customer Care team before returning any item. We'll confirm that the product is eligible for return and provide you with the appropriate return instructions and authorization, if applicable.

Yes, in some cases. If larger equipment such as medical chairs or refrigerators is damaged during shipping, the manufacturer may dispatch a factory-authorized technician to perform an onsite repair. We will only authorize repairs that restore the equipment to like-new condition, and your full manufacturer warranty remains in effect—it does not make your equipment refurbished.

Your relationship with us doesn't end after delivery. Whether you have questions about your order, need warranty assistance, replacement parts, or help coordinating service, our Customer Care team is here to help and will work directly with the manufacturer on your behalf when needed.

Contact our team by phone, email, or live chat. Whether you have a quick product question or need help planning an entire practice, we're here to help.