Returns & Refunds

At Medical Spa Supply, our mission is to provide the equipment, supplies, and solutions that help your practice thrive. We're committed to building long-term partnerships and standing behind the products we sell.

If you're not completely satisfied with an eligible purchase, we'll gladly accept returns on most items within 30 days of delivery, subject to the return policy below.

Some of the products we sell are custom-built, made-to-order, regulated medical devices, shipped directly from the manufacturer, or are injectable pharmaceuticals. Due to manufacturer policies, patient safety regulations, product customization, and strict storage and handling requirements for injectable medications, certain items cannot be returned once an order has been processed or shipped.

If you're unsure whether an item is returnable, please contact our team before placing your order. We're happy to help you make the right purchasing decision.

Unless damaged, defective, or shipped in error, the following products cannot be returned.

Any item that states it is not returnable in the item description is also excluded from returns.

Please inspect your shipment immediately upon delivery. If your order arrives damaged or incorrect:

Prompt reporting allows us to quickly process freight claims and replacement requests.

Bought a product and have an issue? No problem — your purchase is covered by the manufacturer's warranty, and it's these unfortunate situations that set us apart from our competitors. Here's what you can expect from Medical Spa Supply if an item is defective:

We may need you to take a picture of the product. After, we will send you a no-charge shipping label to return it. Once the defect has been verified, we will provide a resolution. Please keep in mind that refunds after use are decided on a case-by-case basis, depending on the manufacturer warranty.

Please resist the temptation to immediately discard equipment packaging. We get it, many businesses have limited space. A tip we've learned from our pro customers: cut through the tape of the box and flatten it out. Hang on to the box and packaging (at least for the first 30 days) should you need to return your item you will need it.

Because many products are processed immediately or built specifically for each customer, order cancellations cannot always be accommodated.

If you need to cancel an order, please contact us live immediately. If production has begun or the item has shipped, cancellation fees or manufacturer restocking fees may apply.

Refused shipments are considered returned orders. Refunds will be less the actual outbound, return freight, and restock charges incurred by Medical Spa Supply, which may exceed the flat-rate shipping charges shown at checkout for freight and oversized items.

When an order is placed, the payment provider may display a temporary authorization (also referred to as a pending transaction) to verify the payment method and confirm funds are available.

If there are any questions or concerns regarding a payment, our Customer Service team is happy to assist.