Our Guarantee

At Medical Spa Supply, our mission is to provide the equipment, supplies, and solutions that help your business thrive. We want to build long-term relationships as such we will always stand by the products we sell. If you’re not fully satisfied, we will refund your purchase on most items within 30 days of the purchase date.

How to Return an Item

It’s easy, just reach out at customerservice@medicalspasupply.com, chat, or call 800-880-8260, we will respond back promptly and get to work on your return.

Break It Down & Keep It Around

Please resist the temptation to immediately discard equipment packaging. We get it, many businesses have limited space. A tip we’ve learned from our pro customers: cut through the tape of the box and flatten it out. Hang on to the box and packaging (at least for the first 30 days) should you need to return your item you will need it.

Defective Item

Bought a product and have an issue? No problem, your purchase is covered by the manufacturer's warranty, and it's these unfortunate situations that set us apart from our competitors. Here's what you can expect from Medical Spa Supply if an item is defective:

Clear troubleshooting
Prompt responses
A fair resolution

We may need you to take a picture of the product. After, we will send you a no-charge shipping label to return. Once the defect has been verified, we will provide a replacement. Please keep in mind that refunds after use are a case-by-case basis depending on the manufacturer warranty.

Damaged Shipment

When your order arrives, inspect the contents for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurs to the contents inside, contact us within 24 hours. Take pictures and keep all packaging as we will be required to provide to the delivery company. After, we will send you a no-charge shipping label to return the package. Once the damage has been verified, we will immediately refund your payment or provide a replacement.

Returns

Most products may be returned within 30 days (exceptions below). All products must be in the original packaging and in new / unused condition. A restocking fee of 20% generally applies to returns. All refunds are processed quickly to the same payment method used in the original purchase.

Below is a list of items that unfortunately due to logistical or regulatory reasons we cannot return. However, please keep in mind we WILL return these items should they arrive damaged or defective (refer to damaged & defective item above):

Custom items
Med Spa, esthetician, exam, and chiropractic tables / chairs
Electric & stationary massage tables
Furniture
Steamers and multifunction steamer machines
Opened containers: oils, lotions, creams, wipes, etc
Certain pharmaceuticals (per the FDA)
Oakworks products
Any item that may state not returnable in the item description

Please contact us via chat, email customerservice@medicalspasupply.com or phone 800-880-8260 if you have questions on the return policy for a specific item you’d like to purchase.

Order cancellation

Changed your mind? No problem, most items can be cancelled within 1 day of purchase or prior to shipment. However, Med Spa, esthetician, massage, exam, and Chiropractic tables may already be in production specifically for your order and may have a cancellation fee of 20%. Custom items cannot be cancelled. If a delivery is refused it will be treated as a return.

Have questions? Reach us via chat, phone at (800) 880-8260 or by email at customerservice@medicalspasupply.com. We are here to help.