At Medical Spa Supply, we believe that a straightforward shipping policy with the lowest rates in the industry is part of our mission: providing solutions that help your business thrive. We don't treat shipping as a profit center because our ultimate goal is to become your one source for all your Med Spa supply and equipment needs.
Every product is categorized as either Supplies or Equipment for shipping purposes. The shipping cost or shipping category for each product is displayed on the product page, just below the Add to Cart button.
Supplies
*Bulky items and case quantities ship for $15 per item.
Equipment
Examples (Per Item)
XL Equipment (Med Spa Chairs, IV Chairs, Exam Tables, Spa Tables)
See the XL Delivery section below for service details.
Ordering multiple large/XL equipment items? Contact us for a consolidated freight quote and reduced shipping rates.
Additional Shipping Information
Additional shipping charges may apply for deliveries to remote locations, Alaska, Hawaii, Puerto Rico, and other U.S. territories, as well as White Glove deliveries to some locations in Manhattan, New York City.
Supplies
Most in-stock orders placed by 12:00 PM ET, Monday through Friday, are processed and shipped within 1–3 business days. We select the most efficient shipping method based on your order and destination using trusted carriers such as UPS, FedEx, or USPS.
Some products ship directly from the manufacturer and may require additional processing time. Occasionally, manufacturer inventory shortages or allocations may cause delays. If this occurs, we'll keep you informed and work to provide the product as quickly as possible or recommend a suitable alternative when available.
Processing and delivery times are estimates and are not guaranteed. We're among the industry's best at navigating shipping challenges, even when carrier delays or manufacturer availability are outside of our control.
Equipment
Most equipment ships directly from the manufacturer to ensure you receive the latest production model. Because many items are built to order or customized, products such as treatment tables, exam chairs, furniture, and equipment with custom upholstery or finishes may require additional lead time.
Typical Transit Time: Transit times for freight equipment and White Glove deliveries vary by item and destination. Chat with a human below or call us for estimated delivery timing on a specific item.
Need your order quickly, including overnight delivery?
Expedited shipping is available on many items. Contact us through live chat or call us, and we'll make your request a top priority.
We don't offer expedited shipping as a standard checkout option because availability and delivery times vary by product. Rather than making promises we can't keep, we verify the available options first so we can provide accurate transit times and shipping costs before you place your order.
XL Curbside Delivery
Your equipment is delivered by freight truck with liftgate service to the curb or loading area. You'll be responsible for bringing the equipment inside and unpacking it.
XL Inside Delivery
Your equipment is delivered through the building entrance and placed inside your location. This service does not include room placement, unpacking, assembly, or removal of packaging. You'll be responsible for moving the equipment to its final location and disposing of all packaging materials.
XL Platinum White Glove Delivery
Our Platinum White Glove service is designed for practices that want a seamless delivery experience. We work with carefully vetted carriers experienced in handling and setting up medical equipment, providing a level of care and professionalism that matches the quality of your investment.
Our trusted delivery partner will bring your equipment to the room of your choice, unpack it, complete setup, and remove all packaging materials. This is our most convenient delivery option for large equipment and treatment tables.
Changes to the delivery address after an order is placed may result in additional carrier fees (often $125 or more). Please verify your shipping address before completing your order.
Storage fees of up to $100 per week may apply if your shipment cannot be accepted as scheduled. These fees are often avoidable with proper planning. If your project has a specific opening, construction, or renovation timeline, please let us know before your equipment ships.
If your order contains products from multiple manufacturers or warehouses, items may ship separately and arrive on different days. You'll receive tracking information for each shipment as it leaves the warehouse.
Please inspect all freight shipments before signing for delivery. If you notice visible damage to the packaging or equipment, note it on the delivery receipt and contact us immediately so we can assist with the claim process.
Once your order ships, you'll receive a shipping confirmation email with tracking information. If your order ships in multiple packages, tracking details will be provided for each shipment.
We love our neighbors up North and are able to ship many but not all items to Canada (due to regulatory requirements).
Additional shipping, brokerage, duties, and taxes may apply to Canadian orders. If your order requires additional freight or duty charges, we'll contact you promptly to review the costs before processing your order. We never mark up duty or brokerage fees—you pay only the actual charges.
We also ship many products internationally. Please contact us at customerservice@medicalspasupply.com with the items you're interested in, and our team will review availability and provide a custom shipping quote.
Not sure which shipping option is right for your order? Our team is happy to help you choose the most cost-effective and efficient delivery option. Contact us before placing your order, and we'll recommend the shipping solution that best fits your needs and budget.
Flat Rate Ground shipping:
1st item: $8.50*
Additional items: $4.50 each
Once your cart reaches $250 in supplies Free Shipping
*$15 for bulky items or cases
Learn more about expedited shipping, special shipping cases, and international shipping at Shipping Policy
